Trolls, Grumps, and Villains SD Expo Workshop
Hey you. There in the support queue.
That was a tough customer, wasn’t it? You handled it so well. High five!
You know what though? You could really use a quick break. As the saying goes, you can’t pour from an empty cup. I’ve put together some resources for you to think about. Through the magic of social media, we’ll see what other people do to refill their cups too.
Go check out the search on Twitter, and add your own. It’s #sdxcare
You do have a self-care kit started, right? If not, please do. You’re worth it!
A Post about the Self-care kit on our blog.
Like reading? How about some of those resources I promised? Here you go!
How to deal with difficult customer support scenarios
How to break up with customers
Dealing with trolls on social media
Turn difficult customers around
Support Driven chat–really the best resource around, I swear!
Got more? Tweet them to me!
Please feel free to review my slides and share with your team. Just remember to give credit to me if you do share. Thank you!